Privacy policy

This policy explains how the WarmWear store handles personal information when you browse, contact us or order. For privacy questions or requests, email info@neralio.store. Our mailing address is 643 N York St PMB 3007, Elmhurst, IL 60126, United States.

Information we use

Depending on how you interact with the store, we process contact details, shipping and billing information, order history, support messages, device and browsing information, and your marketing preferences. Payment information is handled by our payment providers; we do not receive your full payment card number.

Why we use it

We use this information to fulfil orders, arrange delivery, answer questions, manage returns and refunds, keep the store secure, meet legal and accounting duties, and improve our service. Where permitted, we may use your details for marketing; you can unsubscribe using the link in our messages. Essential processing is needed for your order; optional marketing and non-essential technologies depend on your choices and applicable law.

Who receives it

Shopify hosts our store. We share information as needed with payment processors, fulfilment and delivery providers, and service providers who help operate the store. We may also disclose it when required by law or to protect rights and safety. Some providers may process information outside your country; we use the protections required by applicable law.

Cookies and choices

Our store and service providers may use cookies and similar technologies for essential functions, analytics or marketing where enabled. Use the cookie or privacy choices offered on the store and your browser controls to manage optional technologies.

Retention and your rights

We keep information for as long as needed for orders, support, legitimate business records and legal obligations, then delete or anonymise it when appropriate. Depending on your location, you may request access, correction, deletion, restriction, portability or objection, and withdraw consent where consent is the basis for processing. Contact us to exercise a right; we may need to verify your identity. You may complain to your local data protection authority.

Last updated: 31 October 2026.