Need help with an order?
Email info@neralio.store with your order number and the email used at checkout. Please do not send payment card details.
Tracking
If tracking has been issued, use the link in your dispatch email. If it has not updated or your parcel appears delayed, contact us and we will check your order.
Changes or cancellations
Contact us as soon as possible. We can confirm whether your order can still be changed before fulfilment.
Damaged, incorrect or missing item
Send your order number and a description of the issue. Photos can help us investigate a damaged or incorrect item.
Returns
Contact us before returning anything so we can provide the applicable instructions. Do not send products to the mailing address unless we specifically direct you to do so.